FAQ's

Are the items safe?

Yes, the items are vegan and cruelty free. They are all handmade items created with the best oils for everyone, created in a safe and sterilized area. The creator wears fresh gloves with every product made.

How long does shipping take?

Estimated shipping all depends on the location of shipment. Typically, shipping takes between 5 and 7 business day once the item has been shipped.

I ordered a product from the website; how long do I have to wait for it?

There is a processing time of 2 days after which your product is shipped. (Monday-Sunday is 5 days, we do not ship items on weekends). Please allow 2-5 business days for shipping information to be updates. Not including 2 days of processing time.

What type of payments do you accept?

We accept PayPal as well as all major credit cards, American Express, MasterCard, Visa, and Discover.

Returns and Refunds

Due to the products that Diamond Mine Cosmetics sells, all sales are final. No exchanges. No exceptions. If products are broken due to rough shipping or a mistake is made on our part, (ie wrong color or wrong product) they can be replaced/exchanged, but this must be reported within 24 hours of receiving the package.